About fettle
We’re here to ‘reinvent repair’ and put the service back into bike servicing, for all types of rider. We have designed the business around cyclists by making bike repair modern, accessible, convenient and hassle-free.
Only 2 years old, we’re the UK’s most progressive and fastest growing repair network. We have big plans, and off the back of our recent crowdfunding round of £1.3million, we are just getting started. We are hugely enthusiastic about cycling & care deeply about helping people to travel around cities without harming the environment. So, if you have what it takes to help us deliver extraordinary service, zero faff, then read on...
About the role
We are looking for a customer operations associate to join our HQ team, who is comfortable both juggling many operational plates and speaking to customers.
The role is split across two aspects of the business; customer experience and operations and would ideally suit someone starting out in their career, looking to join a busy and ambitious startup.
You can expect to…
Customer Experience:
Operations:
You must have…
It’s a real bonus if you have…
Benefits
As part of the fettle HQ team, you’ll get:
We really want to know why you want to work at fettle. Along with submitting your CV, please answer the following questions (max 300 words total):
We pay all of our staff at least the Living Wage and offer extremely attractive terms for mechanics. Our people are the backbone of our business and we believe they should be rewarded properly for their hard work.
We're always on the lookout for people who can help fettle grow so if you're passionate about what we're doing, want to get involved but do not see a role quite right for you, please still get in touch so we can discuss if there's anything we can do. Email hello@fettle.cc with your CV and a cover letter of what you would bring to the table & why you would like to work with us.