New name. Same people. Even better service.
Although fettle is a new name, the business has been repairing bikes since 2019 trading as Handlebars. Over the last 18 months the business has grown to over 5 London workshops servicing thousands of bikes a year. We’re definitely doing something right!
However, we never rest. The reason for changing what we look like is to ensure we’re meeting the ever changing needs of our customers. As our CEO Jeyda Heselton explains “Our own research highlights some of the frustrations customers feel when getting their bike repaired, we’re now the antidote to this because we’ve reinvented the repair experience for riders”.
Simplicity, reassurance and convenience are the most valued characteristics for progressive service brands. Or, as we say, extraordinary service and zero-faff. This is what fettle is all about.