Operations Associate

We are searching for a disciplined, proactive and logical Operations professional to help us continue our growth as the UK’s most progressive bike repair company across London and beyond.

About fettle.

 

fettle is the UK’s fastest growing repair network for micro- mobility. Part of the JustPark family, Handlebars aims to help cities breathe. With more bicycles and scooters on the road than ever before, but fewer and fewer maintenance workshops to support them, we’re on a mission to turn underutilised urban spaces into perfect locations for repair and maintenance. We have big plans and are just getting started. 

 

We are hugely enthusiastic about cycling & care deeply about helping people to travel around inner-cities without harming the environment. We are on a mission to repurpose under-used spaces (buildings, shops and car parks) and offer a convenient place for all forms of bicycles to get serviced and fixed. Today, there are too few places for repairs and this problem will grow as more people use the trusty bicycle.

Something about the three workshops that are currently open...

 

Cyclists using the Handlebars service will have access to:

  • Super convenient, central locations - As our network of locations grows we will provide full city coverage. 

  • Handy collection service - we believe customers want convenience and if that means we need to collect and drop off the bike, we will. 

  • Smooth, simple technology - our background is helping build tech for JustPark - a platform which allows drivers to pre-book parking. As well as being into our bikes we are also tech geeks and believe we have the right knowledge to build an awesome platform which is easy for cyclists to use and help  mechanics work smartly and efficiently 

  • Quality services - not only will our mechanics be the best in-class, we are a friendly company who is obsessed with giving our customers unbeatable services using great new technology

 

The business is in hyper growth so this is a rare opportunity to join from the beginning and help shape our future.  
 

Job Summary

The grease to the Handlebars chain, this role will be responsible for the effective day-to-day running of all Handlebars workshops, ensuring that there are no barriers to our mechanics being able to offer world class customer service.

Our Operations Team has done an amazing job at partnering with our mechanics to create efficient, scalable processes - this role will be responsible for continuing to carry this flame into every new workshop that we open as we continue to grow across London and beyond.

As a young and dynamic startup, there is a lot for us to do! This person will be excited about the prospect of diving headfirst into our mission of removing all faff from bike servicing. Hungry and driven, the ideal candidate for this role will see the bigger picture, and will be organised and methodical in helping us achieve our goals.

 

Roles & Responsibilities

  • Project managing the opening of new Handlebars locations with the support of the Operations Team

  • Supporting our Lead Mechanics and Operations Director to ensure that each workshop is geared up with a continuous improvement mindset

  • Ensuring that workshops are set up to be as efficient as possible

  • Managing the utilities for all Handlebars sites

  • Health & Safety - partnering with Lead Mechanics to ensure that we de-risk our processes and workshops

  • Rota management - proactively managing our schedule according to make sure we are staffed to meet demand

  • Supporting with the operational side of pop-ups and events

  • Managing the ad-hoc procurement of tools and workshop material

  • Supporting HQ with any tasks or campaigns that may be required

 

Requirements

  • You are organised, thorough and disciplined - you pride yourself on your execution

  • Experience or exposure to the cycling industry, either as a rider or a professional is important in this role

  • Previous work experience within an operational role would really put you on the front foot

  • A full UK Driver’s license is a necessity in this role

  • You are proactive with a growth mindset - you like to solve problems not symptoms

  • An absolute willingness to get stuck in and help out and make something your business

  • You are flexible and able to adapt to circumstances that change very quickly

  • Technologically-minded, you are capable of quickly getting to grips with different softwares

  • Your commercial acumen gives you an ability to communicate appropriately to different audiences across the business

  • You love taking ownership and want to grow with us!

 

How To Apply

It is so important that every member of the Handlebars team is as excited about our company mission as they are their own role. For this reason, we will only review applicants who submit a cover letter with their application, as we want to know what excites you about us and what motivates you, specifically!

Psst. Hey, you (yeah you).

To hear from fettle when we’ve got something interesting to say, please fill in your details. Don’t worry, no overload. We’re too busy riding to spam.

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Incubated by Just Park.          Copyright © fettle. 2021. 
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