Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first.
At Fettle, we are committed to creating a culture of teamwork, innovation, and excellence that inspires our employees to achieve their full potential and to deliver outstanding service to our customers. We value integrity, professionalism, and a strong work ethic, and we believe that every member of our team has an important role to play in helping us achieve our goals.
Cyclists using the fettle service will have access to:
● Super-Convenient, Central Locations: As our network of locations grows we will provide full city coverage.
● Handy Collection Service: We believe customers want convenience and if that means we need to collect and drop off the bike, we will.
● Smooth, Simple Technology: As well as being into our bikes we are also tech geeks and believe we have the right knowledge to build an awesome platform which is easy for cyclists to use and helps mechanics work smartly and efficiently
● Quality Services: Not only are our mechanics the best in-class, we are a friendly company who is obsessed with giving our customers unbeatable services using great new technology
About The Role
Exciting news! We're on a mission to make our delivery operations in London more eco-friendly, and we're trading our vans for trailers. We're on the lookout for delivery riders to help us turn our green dreams into reality!
As a fettler, you'll be at the heart of ensuring our customers always receive top-notch service when it comes to their beloved bikes. Your role is crucial in keeping our C&D (Collection and Delivery) service running smoothly in your assigned zone. You'll provide exceptional customer service, and most importantly, you'll ensure the safety of our customers' bikes while they're in your care. Plus, you'll be the bridge of communication between our customers and our team.
We're in search of resilient problem solvers who have a genuine passion for bikes, a knack for customer service, and a natural talent for clear communication and time management.
● You'll follow planned routes to collect bicycles from our customers in London and safely deliver them to their chosen workshop.
● You'll also be responsible for delivering repaired bicycles back to our customers.
● Ensuring the safety of our customers' bikes during transportation is a top priority.
● Loading and unloading bicycles efficiently and safely.
● Every interaction with our customers should be a 10/10 experience, reflecting positively on our brand.
● At times, you may be responsible for planning your own routes. Training will be provided.
● When you’re not on the road, you’ll be supporting our customer base with their bookings. This could be anything from checking in on no - shows, to making sure our collection clients book their return deliveries and various bits in between..
● Handy with tools? We’re a big team, and we love to help eachother out. If deliveries are quiet, you may find yourself supporting your local fettle workshop
● Collaboration with the wider team to ensure all collections and deliveries run smoothly and efficiently.
Now, let's talk about what you bring to the table:
● A deep passion for cycling and the ability to ride a bike with a large trailer daily.
● Excellent interpersonal skills, whether you're talking to customers face-to-face, on the phone, or through messaging.
● Tech-savvy – you'll need to navigate multiple software systems for our delivery and collection service.
● A knack for problem-solving, with a resilient and determined attitude.
● A willingness to share knowledge and willingness to ‘buddy up’ with new riders to teach them the ropes!
● A "can-do" attitude, ready to work in different seasons and environments.
● Eligibility to work in the UK.
We'd love it if you have..
● Experience riding a cargo bike.
● Prior experience delivering goods via bike within London.
● A good grasp of London's roads.
● Cytech or equivalent qualifications.
And now, the numbers:
● Full-time (5 days a week): £25,500 - £27,500
● Part-time (2-3 days a week): Pro rata
As a fettler, you’ll get:
● Training opportunities for cargo riding and new bike technology, so that you can keep up to speed with exciting developments in the bike world and feel safe on the roads.
● Trade prices on bike parts and accessories from the day you start, to keep your own bike going for a better price.
● Rider Gear! We know the weather in the UK isn't always great - we’ll kit you out to keep you warm, clean and seen!
● 20 days holiday, plus your birthday and bank holidays (Flexi for part time)
● Monthly team activities.
● YuLife Employee welfare. A platform that offers life insurance, 24/7 Virtual GP
appointments and much more!
● Lunch on us every fortnight, yum!
We have created an interview process that is quick and easy, helping us to get to know you and vice versa. Once you’ve applied, you can expect us to arrange a quick phone call with you if we feel you have the right profile. Next, we will ask you to come into one of our workshops to meet the team and show us what you can do! If all goes well, you can expect an offer very shortly after.
If the role and company we’ve described in this advert sounds like a bit of you, then we’d love to hear from you! To apply, please email with your CV and a cover letter that answers these 3 questions:
1. What makes you the right person for this opportunity?
2. Name a time when you have had to solve a problem within time constraints whilst keeping a customer happy, informed and engaged.
3. It’s 4pm and you’ve got 3 deliveries left to make before 6pm. Your estimated arrival time for the last two is running behind schedule. What is your plan of action? Think about your contact points and your route, plus the safety and security of your cargo.
Come join us on this exciting journey towards greener and more sustainable delivery solutions in London. We can't wait to welcome you to the team!