Warranty and Repairs for VanMoof Customers

July 14, 2023
Tom Cornwell

You may or may not be aware that there has been news about recent financial difficulties faced by VanMoof and its subsequent placement into administration.

These circumstances impact our ability to some services and warranty work on VanMoof bikes. Unfortunately, this situation is out of our control.

We understand that this is potentially a frustrating time if your VanMoof requires repair, so we are here to help as much as we possibly can.

We are able to perform basic repairs such as safety checks and Bike MOT’s. As well as this we can take on work that requires the replacement of non VanMoof specific parts such as Tyres, Inner Tubes and Brake Pads. We will also be able to perform Brake Bleeds. However, even if the bike is in (electronic) working condition before we work on it, we cannot guarantee that the bike will be fully functional after

If we experience an electronic error during the service, we no longer have the facilities to fix this. We are also unable to offer warranty work free of charge until the situation becomes clearer. We kindly ask for your patience and understanding as we await further news and updates from VanMoof regarding this current situation. If this changes your position on having your bike serviced, please let us know and we will cancel your booking.

If you have any questions or concerns, please don't hesitate to reach out to our customer support team at 0203 488 1130 or support@fettle.cc.

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