Bike Repair Servicing Terms and Conditions

1. Introduction

These Terms and Conditions apply to all bicycle servicing and repairs provided by Fettle Bike Repair Ltd (“Fettle”, “We”, “Us”, “Our”). By booking a service or repair, you agree to be bound by these terms.

2. Contracting Party

By placing an order, you enter into a legally binding contract with Fettle Bike Repair Ltd, company registration number 12121730, VAT number GB 380094850, with registered office at ETEL House, Avenue One, Letchworth Garden City, SG6 2HU.

3. Contact Details

Email: support@fettle.cc

Phone: 0204 538 0120

Address: ETEL House, Avenue One, Letchworth Garden City, SG6 2HU

4. Bookings and Cancellations

Appointments can be cancelled or rescheduled up to 24 hours in advance with no charge.

Cancellations within 24 hours may incur a £20 fee.

5. Quotes and Pricing

All quotes are estimates until your bike is inspected.

You will be asked for approval before any work is carried out. This may be sent online, requested in-person or over the phone.

Acceptance of your Quote will take place when either you verbally approve over a recorded phone call or it has been sent to you online and approved. At this point a contract will come into existence between you and Us.

If there is concern that there is an attempt to approve a quote dishonestly, fraudulently, by impersonating someone else or by attempting to use payment details which have been stolen, We will make additional checks and if appropriate involve external authorities.

Quotes are subject to change if a mechanic discovers an issue not found upon the initial inspection. If this happens, you will be contacted ahead of the change. If you decide you no longer wish to continue with the repair, the work already conducted will be chargeable.

All of our labour, including services, is time-based charging. If your bicycle will require a longer amount of time than is standard for that service, extra labour time will be added. This includes, but is not limited to, where there are complications such as internally routed cables, motors in rear wheels, mudguards, racking and chainguards which require removal, completely seized components or where the bicycle requires significant cleaning.

6. Collection & delivery

Collection fees are non-refundable, regardless of whether work proceeds on your bicycle once it arrives at our workshop.

You must be present with your bike at the address listed and at the time specified within the Booking.

If you are not present at the address listed and at the time specified in the reservation, then in addition to the original price payable by you, we reserve the right to charge you a reasonable additional amount to cover any unavoidable, or irrecoverable costs and/or expenses incurred by Us as a direct result of its suspension or delay in those circumstances.

You must provide Us with free and prompt access to your bike to enable Us to carry out the collection. The same applies to booked deliveries.

If we are unable to park our Collection/Delivery Vehicle legally near to the Collection/Delivery point we request that the bike is brought to /received from our Driver. If for whatever valid reason you are unable to do this then please provide us with instructions in the Collection/Delivery field in your booking.

7. Payment

Payment is due upon completion and before bike collection, unless otherwise agreed (e.g. Klarna / Bumper).

8. Service Guarantee

We guarantee repairs for 30 days from completion date.

Please ensure you get in touch as soon as an issue arises.

This guarantee relates to the labour, specifically. Parts are also guaranteed but under manufacturer warranty.

This does not cover damage due to misuse, accidents, normal wear and tear, or unrelated mechanical failures.

Puncture Repairs: If you get another puncture following a puncture repair at Fettle due to worn tyres or new debris, the new fix will still be chargeable.

9. Parts Warranty

Parts are covered by manufacturer warranties. We will assist with warranty claims, subject to manufacturer decisions.

For any warranty claim, you must retain the original proof of purchase, which is easily accessible via our receipts, invoices and app.

Time periods for parts warranty vary according to the specific component and manufacturer.

Warranties apply to any new parts fitted by Fettle. Components already on the bicycle and not fitted by Fettle are not covered, unless the manufacturer agrees to cover the replacement in writing to Fettle. Where this is the case, the time spent facilitating the warranty and delivery costs to the manufacturer will be chargeable to you.

10. Fitment of Parts

Corkage Fees of 15% of your labour bill apply if you wish for us to fit parts not supplied via Fettle.

It is down to the manager’s discretion on fitting parts not supplied by Fettle. Original packaging & proof of purchase may be requested to verify the source.

We are unable to support warranty claims where components were not supplied via Fettle.

11. Refusal of Work

We reserve the right to refuse to work on your vehicle if doing so would be unsafe.

We will not work on any vehicles that are not road legal in accordance with UK laws and regulations.

12. Storage Fees and Uncollected Bikes

Bikes must be collected within 7 days of repair completion. After this, storage fees of £5 per day apply.

Bikes uncollected after 90 days may be donated to a recycling charity after reasonable contact attempts.

13. Test Rides

You authorise our mechanics to test ride your bike to diagnose issues and confirm repairs.

14. Liability

We accept no liability for pre-existing damage or unrelated faults.

We are not responsible for losses caused by your breach of obligations or factors beyond our control.

We accept full responsibility for death or personal injury caused by our negligence.

If We breach any of Our obligations owed to you then We accept responsibility for any loss or damage which you may suffer as a direct result of Our breach and which was reasonably foreseeable on the date of the Order.

We do not though accept any responsibility for loss or damage which is not caused as a direct result of a breach by Us of Our obligations (including liability for any loss of earnings) or which was not reasonably foreseeable on the date of the Order.

We do not accept responsibility for any loss or damage to the extent that it is caused as a direct result of you breaching any of your obligations under this contract and/or due to circumstances beyond Our reasonable control.

15. Service Performance Dates

Any dates provided for completion are estimates. We will not be liable for delays beyond our control, including but not limited to, adverse weather conditions, staff illness, general market shortage of particular Products or delays in shipping.

Booking slots are distributed on a first come first serve basis, so same day walk-ins cannot always be guaranteed. Online booking is encouraged to avoid disappointment.

Customers are encouraged to bring in their bicycles early in the day or before closing on the previous open day, to give enough time for assessments and ordering parts ahead of supplier cut off times.

Where parts need to be ordered into the workshop, the length of time can vary in accordance with the supply levels and speed of delivery by distributors.

If you miss your booking date or do not approve work in a timely manner, this may impact when your repair can be undertaken. We will always try to make time where possible.

16. Removal and Disposal of Parts

Removed parts (except warranty returns) will be disposed of in accordance with environmental regulations. Fees may apply.

17. Abandoned Bikes

Bikes uncollected after 90 days are treated as abandoned and disposed of as outlined in clause 10.

18. Complaints

If you are dissatisfied with our service, please contact Customer Care via our website. We will investigate and seek to resolve your concerns promptly.

19. Allowing Us the Opportunity to Put Things Right

If you suffer any loss or damage for which We are responsible then you must afford Us a reasonable opportunity to remedy the problem and you must take reasonable steps to minimise or avoid any loss or damage which you may suffer as a result of Our breach of contract.

We will not be responsible for any loss or damage if you fail to afford Us a reasonable opportunity to put it right and/or which could have been avoided or minimised by you taking reasonable steps which you failed to take.

20. Data Protection

Your data is stored and processed in accordance with our Privacy Policy (see ).

21. Governing Law

These terms are governed by English law, with disputes subject to the jurisdiction of English courts.

22. Third Party Rights

Only you and Us shall be entitled to enforce this contract. No third party shall be entitled to enforce any of the terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

23. Severance

If a court finds part of this contract illegal, the rest will still continue in force.

Each of the paragraphs of these terms operates separately.

If any court or relevant authority decides that any of the terms or paragraphs are unlawful, the remaining terms and paragraphs will remain in full force and effect.

24. Assignment

We may assign or sub-contract some or all of Our rights and obligations under this contract from time to time but any such assignment or sub-contracting will only be in circumstances which do not prejudice your rights under this contract.

25. Variations to these Terms & Conditions

Other than in the limited circumstances detailed in these terms and conditions where We may make certain unilateral changes, any variation to these terms and conditions will only be valid if agreed between you and Us in writing.

26. Entire Agreement

These Terms and Conditions, together with any documents referred to or incorporated into it constitute the entire agreement between you and Us and supersede all prior communications and proposals.

Website Terms and Conditions

Introduction

These Terms govern your use of (“our site”). By using our site, you accept these Terms in full.

1. About Us

is operated by Fettle Bike Repair Ltd (details above).

2. Other Applicable Terms

These Terms refer to our Privacy Policy and Servicing Terms & Conditions.

3. Changes to Terms

We may update these Terms periodically. Check each time you use our site.

4. Site Access

We do not guarantee the site will always be available. We may suspend or withdraw it without notice.

5. Account Security

You must keep your account details confidential. We may disable accounts breaching these Terms.

6. Intellectual Property

We own or license all content. You may print or download for personal use only.

You must not modify materials or use them for commercial purposes without permission.

7. Trademarks

All trademarks, service marks, and trade names that appear on this website are proprietary to Fettle Bike Repair Limited, companies within its group, or other respective owners. Trademarks should not be copied without Our prior written permission.

8. Reliance on Content

Content is for general information only. Seek specific advice from one of our mechanics relating to your bicycle before acting on site content.

9. Links

Links to third-party sites are for information only; we have no control over them.

10. User-Generated Content

Views expressed by users do not represent our views. Contact support@fettle.cc to report concerns.

11. Liability

We do not limit liability where unlawful (e.g. death or injury from negligence).

We are not liable for business losses arising from site use.

12. Viruses

We do not guarantee our site is secure or free from bugs. You must use virus protection software.

13. Linking to Our Site

You may link to our homepage fairly and legally. You must not establish a link suggesting our endorsement without permission.

14. Governing Law

These Terms are governed by English law with jurisdiction in England and Wales.