Terms And Conditions
This is the latest version of our Terms and Conditions applicable from 7th May 2026.
To view the active terms and conditions on the date of your purchase, please enter the date shown on your invoice.
Bike Repair Servicing Terms and Conditions
1. Introduction
These Terms and Conditions apply to all bicycle servicing and repairs provided by Fettle Bike Repair Ltd (“Fettle”, “We”, “Us”, “Our”). By booking a service or repair, you agree to be bound by these terms.
| Defining Terms | |
|---|---|
“Abandoned Bikes” |
Means bicycles not collected within 90 days of repair completion, considered abandoned and subject to disposal or donation as outlined in these Terms and Conditions. |
"Booking" |
Means an appointment scheduled by you for bicycle servicing or repair with Fettle Bike Repair Ltd. |
“Collection/Delivery” |
Means the process of Fettle collecting your bicycle from, or delivering it to, an address specified by you. |
| “Complaints” | Means any dissatisfaction or concern raised by you in relation to Fettle’s services, to be addressed under the procedures outlined in these Terms and Conditions. |
“Contract” |
Means a legally binding agreement between you and Fettle Bike Repair Ltd for the provision of bicycle servicing and repairs, formed upon acceptance of a quote or booking. |
| “Corkage Fee” | Means a service charge (15% of the labour bill) applied when fitting parts not supplied by Fettle. |
| “Customer” | Means the individual or entity who places an order, makes a booking, or otherwise enters into a contract for the provision of Services with Fettle Bike Repair Ltd. "You" and "your" shall be interpreted accordingly. |
“Delivery Vehicle” |
Means the vehicle used by Fettle or its representatives to collect or deliver your bicycle. |
| “Driver” | Means an employee or authorised representative of Fettle operating the Collection/Delivery Vehicle. |
“Force Majeure Event” |
Means any circumstance, event, act, omission, or accident, whether occurring in the United Kingdom or elsewhere, which is beyond the reasonable control of a party (the “Affected Party”), which prevents, hinders, or delays the performance of any or all of that party’s obligations under this Agreement, provided that such event could not have been avoided or overcome by the exercise of reasonable foresight, care, and due diligence by the Affected Party. For the avoidance of doubt, Force Majeure Events shall not include any industrial action or strike involving only the employees or contractors of the Affected Party or its group companies. Force Majeure Events include, but are not limited to, the following (without limitation):
|
“Governing Law" |
Means English and Welsh law, which applies to these Terms and Conditions and any related disputes. |
“Klarna / Bumper” |
Means third-party payment providers offering alternative payment or credit arrangements, subject to their own terms and approval. |
| “Labour” | Means the work or services carried out by Fettle Bike Repair Ltd.’s mechanics, charged based on time spent. |
“Losses” |
Means all direct losses, liabilities, damages, costs, claims and expenses (including legal fees and disbursements and costs of investigation, litigation, settlement, judgment, interest and penalties). Neither party shall have liability in respect of any: a) Indirect or consequential losses, damages, costs or expenses b) Loss of actual or anticipated profits c) Loss of contracts d) Loss of use of money e) Loss of anticipated savings f) Loss of revenue g) Loss of goodwill h) Loss of reputation i) Ex gratia payment j) Loss of business k) Loss of operation time l) Loss of opportunity; or m) Loss of damage to or corruption of data (except to the extent that the party that specifically has responsibility to prevent loss of, damage to or corruption of data under this agreement) |
“Manufacturer Warranty” |
Means any express warranty or guarantee provided by the original manufacturer of the bicycle or its parts, which covers the repair, replacement, or correction of defects in materials or workmanship, subject to the terms, conditions, and limitations specified by the manufacturer in its written warranty documentation effective at the time of purchase. |
| “Order” | Means the instruction or request made by you to Fettle to provide servicing or repair. |
| “Parts Warranty” | Means a warranty provided by the manufacturer of any parts fitted by Fettle, subject to the manufacturer’s terms. |
| “Privacy Policy” | Means Fettle’s policy governing the storage and processing of your personal data. |
“Quote” |
Means an estimated price for services and/or repairs, provided after initial inspection of your bicycle. Quotes become binding once accepted by you as outlined in these Terms and Conditions. |
| “Service” | Means any work, repair, inspection, maintenance, collection, delivery, or related activity performed by Fettle Bike Repair Ltd in respect of a bicycle or its components, whether charged on a time basis or otherwise, and including any labour, fitting of parts, or other tasks as described in these Terms and Conditions. |
“Service Guarantee” |
Means a 30-day warranty provided by Fettle covering labour from the date of repair completion, excluding misuse, accidents, normal wear and tear, or unrelated mechanical failures. |
“Storage Fees” |
Means Charges incurred (£30 per day) for bikes left uncollected for more than 7 days after repair completion. |
| “Test Ride” | Means the process by which Fettle’s mechanics ride your bicycle to diagnose issues or confirm repairs, as authorised by you. |
“Third Party Rights” |
Means the rights of individuals or entities not party to this contract, which are excluded as set out in these Terms and Conditions. |
| “Working Day” | Means any day other than a Saturday, Sunday, or public holiday in England when Fettle Bike Repair Ltd is open for business and operational for the purposes of providing Services, as notified on the company’s website or at its registered premises. |
| “You or Your” | Means The customer or individual placing an order for services or repairs with Fettle Bike Repair Ltd. |
2. Contracting Party
By placing an order, you enter into a legally binding contract with Fettle Bike Repair Ltd, company registration number 12121730, VAT number GB 380094850, with registered office at ETEL House, Avenue One, Letchworth Garden City, SG6 2HU.
3. Contact Details
Email: support@fettle.cc
Phone: 0204 538 0120
Address: ETEL House, Avenue One, Letchworth Garden City, SG6 2HU
4. Bookings and Cancellations
Appointments can be cancelled or rescheduled up to 24 hours in advance with no charge.
Cancellations within 24 hours may incur a £20 fee. All cancellations or rescheduling must be notified to us in writing (by email) or by way of original booking process (i.e. in-person, over the phone etc) and will be effective upon our confirmation of receipt.
5. Quotes and Pricing
All quotes are estimates until your bike is inspected.
You will be asked for approval before any work is carried out. This may be sent online, requested in-person or over the phone.
Acceptance of your Quote will take place when either you verbally approve over a recorded phone call or it has been sent to you online and approved. At this point a contract will come into existence between you and Us.
If there is concern that there is an attempt to approve a quote dishonestly, fraudulently, by impersonating someone else or by attempting to use payment details which have been stolen, We will make additional checks and if appropriate involve external authorities.
Quotes are subject to change if a mechanic discovers an issue not found upon the initial inspection. If this happens, you will be contacted ahead of the change. If you decide you no longer wish to continue with the repair, the work already conducted will be chargeable.
All of our labour, including services, is time-based charging. If your bicycle will require a longer amount of time than is standard for that service, extra labour time will be added. This includes, but is not limited to, where there are complications such as internally routed cables, motors in rear wheels, mudguards, racking and chainguards which require removal, completely seized components or where the bicycle requires significant cleaning. The proposed amount of labour will always be quoted and require approval from the customer.
6. Collection & delivery
Collection fees are non-refundable, regardless of whether work proceeds on your bicycle once it arrives at our workshop.
You must be present with your bike at the address listed and at the time specified within the Booking.
If you are not present at the address listed and at the time specified in the reservation, then in addition to the original price payable by you, we reserve the right to charge you a reasonable additional amount to cover any unavoidable, or irrecoverable costs and/or expenses incurred by Us as a direct result of its suspension or delay in those circumstances.
You must provide Us with free and prompt access to your bike to enable Us to carry out the collection. The same applies to booked deliveries.
If we are unable to park our Collection/Delivery Vehicle legally near to the Collection/Delivery point we request that the bike is brought to /received from our Driver. If for whatever valid reason you are unable to do this then please provide us with instructions in the Collection/Delivery field in your booking.
7. Payment
Payment is due upon completion and before bike collection, unless otherwise agreed (e.g. Klarna / Bumper).
Pay monthly is an unregulated credit agreement by Bumper International Limited. We do not charge a set-up fee or interest. Late payment fees will apply. Subject to status. 18+ UK residents only. T&Cs apply. www.bumper.co/terms
8. Service Guarantee
We guarantee repairs for 30 days from completion date.
Please ensure you get in touch as soon as an issue arises.
This guarantee relates to the labour, specifically. Parts are also guaranteed but under manufacturer warranty.
This does not cover damage due to misuse, accidents, normal wear and tear, or unrelated mechanical failures.
Puncture Repairs: If you get another puncture following a puncture repair at Fettle due to worn tyres or new debris, the new fix will still be chargeable.
9. Parts Warranty
Parts are covered by manufacturer warranties. We will assist with warranty claims, subject to manufacturer decisions.
For any warranty claim, you must retain the original proof of purchase, which is easily accessible via our receipts, invoices and app.
Time periods for parts warranty vary according to the specific component and manufacturer.
Warranties apply to any new parts fitted by Fettle. Components already on the bicycle and not fitted by Fettle are not covered, unless the manufacturer agrees to cover the replacement in writing to Fettle. Where this is the case, the time spent facilitating the warranty and delivery costs to the manufacturer will be chargeable to you.
All Customers are required to notify Us in writing and or via email to support@fettle.cc within 7 days upon discovering a defect.
Warranties exclude all other statutory or implied warranties to the extent permitted by law.
10. Fitment of Parts
Corkage Fees of 15% of your labour bill apply if you wish for us to fit parts not supplied via Fettle.
It is down to the manager’s discretion on fitting parts not supplied by Fettle. Original packaging & proof of purchase may be requested to verify the source.
We are unable to support warranty claims where components were not supplied via Fettle.
Title to replacement parts shall remain with us until full payment is received. Risk shall transfer upon delivery to the Customer.
11. Refusal of Work
We reserve the right to refuse to work on your vehicle if doing so would be unsafe.
We will not work on any bicycles that are not road legal in accordance with UK laws and regulations.
12. Storage Fees and Uncollected Bikes
Bikes must be collected within 7 days of repair completion. After this, storage fees of £30 per day apply.
Bikes uncollected after 90 days may be donated to a recycling charity after reasonable contact attempts.
13. Test Rides
You authorise our mechanics to test ride your bike to diagnose issues and confirm repairs.
14. Liability
Except for liability which cannot be limited or excluded by law (including liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation), our total aggregate liability arising out of or in connection with this contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for the services under this contract.
We shall not be liable to you for any indirect, consequential, or special losses or damages, including but not limited to loss of profit, loss of goodwill, loss of business, business interruption, or any loss or damage which was not reasonably foreseeable at the date of this Agreement.
You agree to indemnify, defend, and hold harmless ‘Fettle’ (and its officers, employees, and agents) from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of this contract, your negligence, or any fraudulent or unlawful act or omission by you.
We shall not be liable for any failure or delay in performing our obligations under this contract to the extent that such failure or delay is caused by an event or circumstance beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil commotion, government action, epidemic or pandemic, fire, flood, or other natural disaster (“Force Majeure Event”). In such circumstances, our obligations will be suspended for the duration of the Force Majeure Event.
We accept no liability for any pre-existing damage or for faults unrelated to the services provided. We are not responsible for any loss or damage arising directly or indirectly from your breach of contract, negligence, or failure to fulfill your obligations under this Agreement.
For the avoidance of doubt, Fettle Bike Repair does not provide courtesy bicycles, temporary replacement bicycles, or alternative transport, and shall not be liable for any travel costs, hire charges, commuting expenses, loss of use, or similar inconvenience suffered by you while your bicycle is unavailable, including where such unavailability arises from accidental damage caused while the bicycle is in our care.
15. Service Performance Dates
Any dates provided for completion are estimates. We will not be liable for delays beyond our control, including but not limited to, adverse weather conditions, staff illness, general market shortage of particular Products or delays in shipping or any Force Majeure Event.
Booking slots are distributed on a first come first serve basis, so same day walk-ins cannot always be guaranteed. Online booking is encouraged to avoid disappointment.
Customers are encouraged to bring in their bicycles early in the day or before closing on the previous open day where reasonably possible, to give enough time for assessments and ordering parts ahead of supplier cut off times.
Where parts need to be ordered into the workshop, the length of time can vary in accordance with the supply levels and speed of delivery by distributors.
If you miss your booking date or do not approve work in a timely manner (beyond 4 hours), this may impact when your repair can be undertaken. We will always try to make time where possible.
16. Removal and Disposal of Parts
Removed parts (except warranty returns) will be disposed of in accordance with applicable environmental regulations. Fees may apply.
17. Abandoned Bikes
Bikes uncollected after 90 days are treated as abandoned and disposed of as outlined in clause 16.
18. Complaints
If you are dissatisfied with our service, please contact Customer Care via our website. We will investigate and seek to resolve your concerns promptly.
19. Allowing Us the Opportunity to Put Things Right
If you suffer any direct loss or damage for which We are responsible then you must afford Us a reasonable opportunity to remedy the problem and you must take reasonable steps to minimise or avoid any loss or damage which you may suffer as a result of Our breach of contract.
We will not be responsible for any loss or damage if you fail to afford Us a reasonable opportunity to put it right.
Where accidental damage is caused to a bicycle by us while it is in our care, our liability shall be limited to, at our discretion, repairing the damage, replacing the affected component(s), or reimbursing the reasonable cost of repair or replacement of the bicycle or component. No other compensation or remedy shall be available.
20. Data Protection
Your data is stored and processed in accordance with our Privacy Policy (see https://www.fettle.cc/privacy).
21. Governing Law
These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.
22. Third Party Rights
Only you and Us shall be entitled to enforce this contract. No third party shall be entitled to enforce any of the terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
23. Severance
If a court finds part of this contract illegal, the rest will still continue in force.
Each of the paragraphs of these terms operates separately.
If any court or relevant authority decides that any of the terms or paragraphs are unlawful, the remaining terms and paragraphs will remain in full force and effect.
24. Assignment
We may assign or sub-contract some or all of Our rights and obligations under this contract from time to time but any such assignment or sub-contracting will only be in circumstances which do not prejudice your rights under this contract. Where We sub-contract any of Our obligations, We shall remain responsible for the performance of such obligations by Our sub-contractors, but only to the same extent as if such work had been performed by Us directly.
25. Variations to these Terms & Conditions
Other than in the limited circumstances detailed in these terms and conditions where We may make certain unilateral changes, We shall provide you with written notification of any such changes, giving a reasonable notice period before they take effect. Any variation to these terms and conditions will only be valid if agreed between you and Us in writing.
26. Entire Agreement
These Terms and Conditions, together with any documents referred to or incorporated into it constitute the entire agreement between you and Us and supersede all prior communications and proposals, excluding oral statements unless confirmed in writing.
Website Terms and Conditions
Introduction
These Terms govern your use of (“our site”). By using our site, you accept these Terms in full.
1. About Us
is operated by Fettle Bike Repair Ltd (details above).
2. Other Applicable Terms
These Terms refer to our Privacy Policy and Servicing Terms & Conditions.
3. Changes to Terms
We may update these Terms periodically. Check each time you use our site.
4. Site Access
We do not guarantee the site will always be available. We may suspend or withdraw it without notice.
5. Account Security
You must keep your account details confidential. We may disable accounts breaching these Terms.
6. Intellectual Property
We own or license all content. You may print or download for personal use only.
You must not modify materials or use them for commercial purposes without permission.
7. Trademarks
All trademarks, service marks, and trade names that appear on this website are proprietary to Fettle Bike Repair Limited, companies within its group, or other respective owners. Trademarks should not be copied without Our prior written permission.
8. Reliance on Content
Content is for general information only. Seek specific advice from one of our mechanics relating to your bicycle before acting on site content.
9. Links
Links to third-party sites are for information only; we have no control over them.
10. User-Generated Content
Views expressed by users do not represent our views. Contact support@fettle.cc to report concerns.
11. Liability
We do not limit liability where unlawful (e.g. death or injury from negligence).
We are not liable for business losses arising from site use.
12. Viruses
We do not guarantee our site is secure or free from bugs. You must use virus protection software.
13. Linking to Our Site
You may link to our homepage fairly and legally. You must not establish a link suggesting our endorsement without permission.
14. Governing Law
These Terms are governed by English law with jurisdiction in England and Wales.