We’ve partnered with Vanmoof to offer dedicated support for riders. With access to exclusive parts and specialized tools, we’ve set up a Vanmoof support center in London. Before we get started, here are a few things you should know.
Electrical Repairs need to be booked in at our Vanmoof Service Centre, at the moment, this is our East Dulwich workshop.
S3 / X3 Repairs:
S5 / A5 Repairs:
Step one : Diagnosis – If you have an electrical issue, we’ll begin with a full diagnostic check to assess the problem and determine the necessary repairs. Ahead of this, you’ll need to grant us access on the Vanmoof App.
Step two : Full Quote – Once we diagnose the issue, you’ll receive a detailed breakdown of the required repairs and costs, including any proprietary VanMoof electrical parts.
Step 3 : Repairs & Servicing – Once you’ve approved the repair, our mechanics will get straight to work.
Step 4: Payment & Collection – Once the work is complete, we’ll notify you so you can come down to the store and collect your bike
One of our team will come & pick up your bike from your doorstep. We'll fix it, and return it to you within 72 hours. *Available in London only.
No more long queues or month-long waits.
You decide whether you want to drop your bike off at a workshop, or we'll come to you to pick it up.
Book online or via the app and keep track of your repair in realtime.
Oh - and we only start work once you have approved an e-quote. That's right. No more nasty bill shock.
Our expert mechanics look after each bike as if it's their own.
98% of our Customers rate fettle 5* on Google...and if you're not satisfied we'll book you back in within 24hrs.