We are searching for experienced workshop managers in London who are as talented at repairing bikes as they are at managing teams. Candidates should be commercially minded, and capable of really getting the best out of their team, whilst keeping the customer experience and profitability of the workshop front of mind.
Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first.
At Fettle, we are committed to creating a culture of teamwork, innovation, and excellence that inspires our employees to achieve their full potential and to deliver outstanding service to our customers. We value integrity, professionalism, and a strong work ethic, and we believe that every member of our team has an important role to play in helping us achieve our goals.
Cyclists using the fettle service will have access to:
About The Role
As a Fettler, you will play a critical role in ensuring that our customers receive the best possible service, and that our workshops are efficient, well-managed, and always up to standards. You will be responsible for diagnosing and repairing a wide range of bicycle problems, recommending and selling appropriate parts and accessories, and maintaining accurate records of all repairs and transactions.
As a Workshop Manager will be responsible for the running and maintaining of an individual Fettle workshop, and ultimately will be accountable for the success and profitability of the workshop itself. They will oversee all touchpoints throughout the customer journey, ensuring that their team is following processes effectively and efficiently. They will be accountable for all operational aspects of the site, including stock, setup, and security, as well as the performance and development of the mechanics working in this site.
Knowledge, skills and experience
As a fettler, you’ll get:
We have created an interview process that is quick and easy, helping us to get to know you and vice versa. Once you’ve applied, you can expect us to arrange a quick phone call with you if we feel you have the right profile. Next, we will ask you to come into one of our workshops to meet the team and show us what you can do! If all goes well, you can expect an offer very shortly after.
If the role and company we’ve described in this advert sounds like a bit of you, then we’d love to hear from you! To apply, please email with your CV and a cover letter that answers these 3 questions:
Free food for HQ staff and a meal every other Friday for the workshops
Cycle to work scheme
Trade prices on parts
Regular team socials
Extra day off on your birthday
" I started as a junior mechanic and, in just two years, I'm now the workshop manager. It's been a learning experience filled with incredible moments. I'm proud to be part of a team that's redefining bike repair. "
We're always on the lookout for people who can help fettle grow so if you're passionate about what we're doing, want to get involved but do not see a role quite right for you, please still get in touch so we can discuss if there's anything we can do. Email firstname.lastname@example.org with your CV and a cover letter of what you would bring to the table & why you would like to work with us.