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A Call From the Police...

CATEGORIES
February 19, 2020
AUTHOR:
Fettle Team

At Handlebars (now named Fettle), we regularly travel to businesses and office buildings all over London to provide bike servicing pop-ups - they’re a really convenient way for cyclists to get their bikes serviced and repaired whilst their at work - but we were a little bit surprised when we got a call from the Metropolitan Police inquiring about our services.

Happily though we weren’t in trouble. Officers based out of the Stoke Newington station run regular youth engagements programmes to help keep kids off the streets and out of trouble - they wanted Handlebars (Fettle) to help them out with a two-day bike workshop for young people from the Stamford Hill Estate in Hackney.


It was a great two days. One of our most experienced mechanics, Marco, worked flatout to turn around forty bikes to make sure they were safe. The deal was the kids got to keep the bike that they helped repair, so we had lots of eager apprentices keen to do their bit and learn about bike maintenance - who knows, maybe there’ll be a few future bike mechanics from the group.

That’s certainly the direction of travel for Handlebars (Fettle) - we’re keen to work with and train people from all sorts of backgrounds, including kids from disadvantaged communities, ex-service personnel, or people that just need a leg-up and support to learn some new skills. And later this year we’ll be rolling out a new mechanics apprentice scheme. If you’d like to get involved, or know someone you think is a bike mechanic-in-waiting, get in touch.

In the meantime, we’re looking forward to doing more workshops like the one in Stoke Newington.

PC Okofo Acheampong, one of the officers leading the initiative said: “Youth engagement is a really important part of our work here in Stoke Newington, working to keep young people off the streets and out of trouble. So we were delighted to team up with Handlebars (Fettle) to run a two day bike repair workshop for kids from the Stamford Hill community. Marco the mechanic worked flat out, teaching the kids basic maintenance skills, and also repairing 40 bikes that were then given to the kids as part of their participation in the workshop. We hope this is the first of many workshops that we deliver with Handlebars (Fettle) in the future”.


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What our customers say

"These guys are awesome. Firstly, they’ll pick up your bike within about 48 hours - when the local bike shop tells you they have no slots for weeks or even months. Then they call you within a couple of hours to tell you what needs doing and give you a quote. Then they fix it and deliver it back, keeping you updated all the time by text and arriving when they say they will. It’s simple stuff but no-one else is doing it in the bike repair space… I’m telling everyone about them"

- Tom L
"Simply the best: the team are super knowledgeable and skilled—they love bikes and quality parts! They do what is needed and will never upsell unnecessary work to make an extra buck (some places do). They are also super friendly and efficient. Had my beloved bike serviced in 2 days when all other places had a 6-week waiting list. Communication is always up to date so your expectations are managed at every step of the process. A gift to London cyclists. Thank you team Fettle."

- Simona S
"Honestly gob smacked at how easy and fast these guys made getting my bike fixed, everywhere near me was booked up till mid may and these guys in the space of less than 2 days picked up my bike, repaired and serviced it and returned it home. Their communication was great about what they'd done etc and can not suggest them more to anyone who wants their bike fixed quickly professionally and reliably!"

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"Excellent service! I drop my bike and it was ready the next day. Really liked the fact they send you the price quotation to be accepted before starting any work on the bike. Definitely recommended for any bike type you have!"

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"Excellent service! I drop my bike and it was ready the next day. Really liked the fact they send you the price quotation to be accepted before starting any work on the bike. Definitely recommended for any bike type you have!"

- M R

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