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A match made in Heaven: fettle x Mango Bikes

September 24, 2021
AUTHOR:
Tom Cornwell

Despite rampant growth in cycling, it’s harder than ever to get your bike serviced. Realising there was a huge opportunity to solve this, we created our bike build package for manufacturers and retailers. We’re thrilled to announce that Mango Bikes is the latest manufacturer to take advantage of this, by offering “Ready to Ride" by fettleBusiness.

While it's easier than ever to buy a bike, it's harder than ever to get one serviced. Traditional bricks and mortar bike shops, which combine retail with servicing have been shutting at a rate of knots, unable to compete with the prices of online retailers.

And who can blame consumers? When Chain Reaction, Wiggle and Amazon offer some of the best prices without leaving the comfort of your own home, why would you traipse down to the local high street? However, whilst many retailers now avoid the overheads of a high street unit, this poses a problem when their customers need a repair or service.

Let’s rewind 15 years ago to 2006, when iPod nanos, low rise jeans and Snow Patrol were the height of sophistication. If you were in the market for a new steed you’d head down to your local bike shop, have a test ride and make a purchase. Need something tweaked after you got your bike home? No problem, you’d just pop back.

For online retailers, or manufacturers who sell their bikes directly to consumers, it’s not - putting it lightly - a good look to leave your customers hanging when there’s a problem. And that’s where fettleBusiness comes into play.

As well as supporting fleets, fettleBusiness provides servicing and repairs for our partners' customers, as well as solving the problem of building a newly delivered bike. If you’re purchasing a bike from an online retailer it will come in a box. A big box. And it’s not like buying an ektorp flatpack side table from Ikea. Unless you’ve got a bit of mechanical experience, it can be bloody tricky to build a bike and tune it.

Realising there was a huge opportunity to solve this, we created our bike build package for manufacturers and retailers. We’re thrilled to announce that Mango Bikes is the latest manufacturer to take advantage of this, by offering “Ready to Ride by fettle”.

Mango have plenty of options to match your bike with your personality.

Now when a customer purchases a bike from Mango Bike’s site, they can add-on our bike build package. Mango then dispatches the bike directly to us, where the customer gets the fettle experience, receiving notifications to update them along the way, and let them know when their new toy is ready to roll out of the workshop doors! Or for an additional £10, customers can have their new bike delivered to them (London Zones 1 - 3) with our delivery service.

Until this point, we’ve been confined to London, only able to help manufacturers with the small segment of their customers living in the capital. With £1 million now raised through fundraising, the network of workshops we’ll have open in 5 years time will be able to support our partners' customers across the UK.

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What our customers say

"These guys are awesome. Firstly, they’ll pick up your bike within about 48 hours - when the local bike shop tells you they have no slots for weeks or even months. Then they call you within a couple of hours to tell you what needs doing and give you a quote. Then they fix it and deliver it back, keeping you updated all the time by text and arriving when they say they will. It’s simple stuff but no-one else is doing it in the bike repair space… I’m telling everyone about them"

- Tom L
"Simply the best: the team are super knowledgeable and skilled—they love bikes and quality parts! They do what is needed and will never upsell unnecessary work to make an extra buck (some places do). They are also super friendly and efficient. Had my beloved bike serviced in 2 days when all other places had a 6-week waiting list. Communication is always up to date so your expectations are managed at every step of the process. A gift to London cyclists. Thank you team Fettle."

- Simona S
"Honestly gob smacked at how easy and fast these guys made getting my bike fixed, everywhere near me was booked up till mid may and these guys in the space of less than 2 days picked up my bike, repaired and serviced it and returned it home. Their communication was great about what they'd done etc and can not suggest them more to anyone who wants their bike fixed quickly professionally and reliably!"

- Jacob W
"Excellent service! I drop my bike and it was ready the next day. Really liked the fact they send you the price quotation to be accepted before starting any work on the bike. Definitely recommended for any bike type you have!"

- Rafael B
"I can't add anymore than the great compliments the other reviewers have left. The communications though - very 2021 - texts to tell me the progress, the quotes and payment also via text links - very impressed! Thanks guys!"

- M R

Don't just take our word for it

Our customers are shouting from the rooftops about team fettle. We're changing bike repair in London for the better.

98% of customers have rated our London workshops 5* on Google

Get your bike back on the road in no time...