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Cargo-craze; How fettle hubs are supporting both two-wheeled and three-wheeled transport.

October 6, 2021
AUTHOR:
Tom Cornwell

Within 8 years bikes are predicted to outsell cars in Europe by two-to-one. With better cycling infrastructure in place across the UK, three-wheeled transport for young families is becoming more accessible than ever. Using a cargo bike to transport the kiddies is no longer confined to our glamorous Dutch counterparts, who have long been piling their offspring into their pedal powered wagons.

And it’s not just families who have been taking to the cargo-craze. Businesses are moving away from the ‘white van man’ to transport goods, looking for cheaper, more environmentally friendly methods. And it makes sense. Why would you pay for a courier to sit in stationary traffic, when the cargo bike can use the bike lanes? With government grants offered for the purchase of cargo bikes, and companies such as PedalMe and Tryd making it easier than ever to book cargo transport, it’s no wonder so many companies are going green.

However - and you might be noticing a theme here - whilst getting your mitts on a three-wheeled machine can be as simple as a few quick clicks online, getting a cargo bike repaired or serviced can create a sizeable headache. Local bike shops likely won’t have the space to work on it, and whilst you may be able to get a mobile mechanic out, they won’t have the same array of tools as a workshop. Particularly when so many cargo bikes are also e-bikes, they need specialist knowledge and equipment to get them back on the road.

At fettle, we’re able to repair cargo bikes and trikes by using our collect and return service to deliver them to our hubs. Adult tricycles are growing in popularity for those who are now unable to ride on two-wheels, but want the freedom and exercise of pedal power. fettleFinsburyPark is our largest workshop to date, with space for over 70 bikes at a time. With pull down shutters, and an entrance wide enough to reverse a van into, the number of cargo bikes we’ve been collecting has been steadily increasing as word spreads and our customers return.

And yes, we use cargo bikes ourselves, from stock transfers to dog-friendly commutes.

As we crowdfund our expansion, we’ll be opening further hubs across London and the UK. Being slightly outside of the city affords space for multiple mechanics and stands. Our hub and spoke format (large factory-like workshops complimented by smaller workshops in more visible locations), allows us to truly be the most progressive bike repair network. It means we can cater for all forms of pedal powered transport, and maximise our bookings. If a cargo bike wants to drop off at one of our smaller workshops, that’s fine - we can swing around in Mark CaVanDish (our beautiful fettle van) and get it taken to the hub.

The way cities move people and goods is changing. 150 years ago graduating from the humble horse and cart to the motor car would have seemed futuristic and difficult to imagine. With cargo bikes set to be the next step forwards, fettle is well established to help keep cities moving. Our hub and spoke model works for London. It’s time to scale and take it the rest of the UK. And with the funds to do that coming in, we can’t wait to get cracking...

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What our customers say

"These guys are awesome. Firstly, they’ll pick up your bike within about 48 hours - when the local bike shop tells you they have no slots for weeks or even months. Then they call you within a couple of hours to tell you what needs doing and give you a quote. Then they fix it and deliver it back, keeping you updated all the time by text and arriving when they say they will. It’s simple stuff but no-one else is doing it in the bike repair space… I’m telling everyone about them"

- Tom L
"Simply the best: the team are super knowledgeable and skilled—they love bikes and quality parts! They do what is needed and will never upsell unnecessary work to make an extra buck (some places do). They are also super friendly and efficient. Had my beloved bike serviced in 2 days when all other places had a 6-week waiting list. Communication is always up to date so your expectations are managed at every step of the process. A gift to London cyclists. Thank you team Fettle."

- Simona S
"Honestly gob smacked at how easy and fast these guys made getting my bike fixed, everywhere near me was booked up till mid may and these guys in the space of less than 2 days picked up my bike, repaired and serviced it and returned it home. Their communication was great about what they'd done etc and can not suggest them more to anyone who wants their bike fixed quickly professionally and reliably!"

- Jacob W
"Excellent service! I drop my bike and it was ready the next day. Really liked the fact they send you the price quotation to be accepted before starting any work on the bike. Definitely recommended for any bike type you have!"

- Rafael B
"I can't add anymore than the great compliments the other reviewers have left. The communications though - very 2021 - texts to tell me the progress, the quotes and payment also via text links - very impressed! Thanks guys!"

- M R

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