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Handlebars (now fettle) launches new Bike Collection and Return service

CATEGORIES
March 24, 2020
AUTHOR:
Fettle Team

Spring is finally here! The sun is shining, it’s getting warm enough to start thinking about putting your winter coat away and for many of us, it’s the time of year when we’re thinking of getting our bikes out of the garage. And then… boom! The world turns upside down.

The rapid spread of coronavirus means that people working from home are left wondering how to keep fit and healthy. Whilst those people who have no choice but to continue to travel to work, including many of the NHS heroes and other key workers keeping the country ticking over, face the increasingly daunting prospect of using public transport.

At Handlebars (now named Fettle.), we believe that cycling could provide the answer, whether you’re stuck at home or still commuting to work. For those of us currently cooped up, getting out on your bike provides a great, gentle form of aerobic exercise, whilst having the added benefit of necessitating a safe two metres distance from others. And if you can’t work remotely, the bike is the perfect way to avoid buses and the tube.

But spring is also the time many people get their bikes serviced, ready for a summer full of cycling - just because you can’t easily get to a bike shop right now doesn’t mean you should have to ride a bike that isn’t safe or isn’t tuned to perfection.

That’s why Handlebars (Fettle) is offering a new bike collection and return service. Here’s how it works:


  1. Visit us at www.fettle.cc/book-a-service, select the type of service you would like (Mini; Solid; or Pro) and book a collection time and date to suit you.
  2. We’ll come to your home or office in our van to collect your bike and take it back to our workshop to carry out the service.
  3. When the work is done, we’ll return your bike at a time and date to suit you, all within 48 hours.

We’re currently covering the whole of zones 1 - 3.

And we’ll be taking extra safety precautions during this period. This includes ensuring that our mechanics and drivers wear protective masks and gloves at all times, having our mechanics working in isolation and ensuring all bikes are fully wiped down and disinfected on collection and on return - you can read our COVID-19 Safety Policy in full here.


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What our customers say

"These guys are awesome. Firstly, they’ll pick up your bike within about 48 hours - when the local bike shop tells you they have no slots for weeks or even months. Then they call you within a couple of hours to tell you what needs doing and give you a quote. Then they fix it and deliver it back, keeping you updated all the time by text and arriving when they say they will. It’s simple stuff but no-one else is doing it in the bike repair space… I’m telling everyone about them"

- Tom L
"Simply the best: the team are super knowledgeable and skilled—they love bikes and quality parts! They do what is needed and will never upsell unnecessary work to make an extra buck (some places do). They are also super friendly and efficient. Had my beloved bike serviced in 2 days when all other places had a 6-week waiting list. Communication is always up to date so your expectations are managed at every step of the process. A gift to London cyclists. Thank you team Fettle."

- Simona S
"Honestly gob smacked at how easy and fast these guys made getting my bike fixed, everywhere near me was booked up till mid may and these guys in the space of less than 2 days picked up my bike, repaired and serviced it and returned it home. Their communication was great about what they'd done etc and can not suggest them more to anyone who wants their bike fixed quickly professionally and reliably!"

- Jacob W
"Excellent service! I drop my bike and it was ready the next day. Really liked the fact they send you the price quotation to be accepted before starting any work on the bike. Definitely recommended for any bike type you have!"

- Rafael B
"Excellent service! I drop my bike and it was ready the next day. Really liked the fact they send you the price quotation to be accepted before starting any work on the bike. Definitely recommended for any bike type you have!"

- M R

Don't just take our word for it

Our customers are shouting from the rooftops about team fettle. We're changing bike repair in London for the better.

98% of customers have rated our London workshops 5* on Google

Get your bike back on the road in no time...