We are Crowdfunding

How fettle is training the next generation of mechanics

CATEGORIES
September 27, 2021
AUTHOR:
Tom Cornwell

It is safe to say that the team at Fettle is absolutely over the moon about having already exceeded the target we’d set ourselves for our current crowdfunding round; we are so thankful to everyone who has already joined us for the ride! The core reason for launching this recent round was to generate enough capital for us to be able to deliver our ambitious growth plans, namely expanding our network of workshops nationally, and growing our team in order to do so. Growing our team in the right way could not be more important for us in this next period.

In just under the two years that Fettle has been trading, we’ve learned that more people than ever want to transform their passion for bicycles and cycling into a career. There is some phenomenal talent already working in the industry, and we are lucky to have a number of them on board already. Their experience has been essential in helping us to understand the demands of a workshop, the intricacies that make people a success, and the processes that allow us to deliver a five star experience to our customers.

To ensure that we continue to help the cycling industry grow even further, it is not only our responsibility to get the best out of those with experience; we have to create more jobs and help to develop more talent. We are doing this by creating the Fettle Academy.

We have taken our time to understand the technical proficiencies that are mapped out in the Cytech qualifications, and have attributed these skills to different roles within the business. However, it is not enough to teach only technical knowledge. Softer, more nuanced skills in communication, commerciality and customer management are required in order to truly deliver a five star experience to our customers. Although some people may join us more developed than others, every Fettle Mechanic will work according to this journey. In other words, the Fettle Academy will offer a unique and industry-leading opportunity for mechanics to develop a career as a qualified bike mechanic.

Partnering with schools and colleges in the regions we expand into will mean that we can offer apprenticeships to passionate young individuals, where they will work and learn alongside our experienced team members to become the next generation of bike mechanics. Crucially, targeting fresh talent will allow us to create an increasingly diverse team, broadening the window of opportunity to a wider pool of people. As a female-led company in a male-dominated industry, we are very aware of the importance of creating a diverse and rounded team, growing in a considered-manner.

Fettle is proud to have created an environment where our team-mates love sharing their knowledge. We have internal chat groups specifically designed so that our team can share their diverse expertise. On top of that, we’ve also had overwhelming interest in the community-driven mechanical learning sessions that we’ve hosted, which have been aimed at supporting demographics that might find it more difficult to learn mechanical skills.

Rolling out the Fettle Academy, and the career path that this provides our current and future employees is a huge step for us, and one we are incredibly excited about. It is essential in helping to attract and retain the best talent in the industry, and ultimately crucial in providing a customer service that we are so proud of.

If this is something you'd like to get involved, we'd love to hear from you: jim@fettle.cc

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What our customers say

"These guys are awesome. Firstly, they’ll pick up your bike within about 48 hours - when the local bike shop tells you they have no slots for weeks or even months. Then they call you within a couple of hours to tell you what needs doing and give you a quote. Then they fix it and deliver it back, keeping you updated all the time by text and arriving when they say they will. It’s simple stuff but no-one else is doing it in the bike repair space… I’m telling everyone about them"

- Tom L
"Simply the best: the team are super knowledgeable and skilled—they love bikes and quality parts! They do what is needed and will never upsell unnecessary work to make an extra buck (some places do). They are also super friendly and efficient. Had my beloved bike serviced in 2 days when all other places had a 6-week waiting list. Communication is always up to date so your expectations are managed at every step of the process. A gift to London cyclists. Thank you team Fettle."

- Simona S
"Honestly gob smacked at how easy and fast these guys made getting my bike fixed, everywhere near me was booked up till mid may and these guys in the space of less than 2 days picked up my bike, repaired and serviced it and returned it home. Their communication was great about what they'd done etc and can not suggest them more to anyone who wants their bike fixed quickly professionally and reliably!"

- Jacob W
"Excellent service! I drop my bike and it was ready the next day. Really liked the fact they send you the price quotation to be accepted before starting any work on the bike. Definitely recommended for any bike type you have!"

- Rafael B
"I can't add anymore than the great compliments the other reviewers have left. The communications though - very 2021 - texts to tell me the progress, the quotes and payment also via text links - very impressed! Thanks guys!"

- M R

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