Great question! Provided you’ve signed your agreement and paid your deposit with Get Living, we’ll prepare your new ride in one of our workshops. We’ll then contact you to schedule a delivery date and drop it right to your door - for free!

As a general guide, bikes should be serviced every 6 months. However, they’ll need more TLC if you’re riding each day, or ride in heavy rain. If you commute to and from work, a proper service every 6 months, with a minor check up at the change of each season should be just fine.

Absolutely! However, we cannot guarantee we’ll be able to repair your bike on the spot. If you do arrive without a booking, you may be asked to book in and we’ll repair your bike once the other bookings for that day have been completed.

Yep! We’re pleased to offer you a 10% discount on labour. Just use the code GLFI10. Please note, this discount is linked to the email address you registered your bike with, so be sure to book using the correct one!

When you're at the end of your agreement, you'll need to book the bike in for an end of tenancy assessment - you can do this on the portal homepage.

Our mechanics will assess the condition of the bike, and send any advisories and notes directly to The Filigree. If there's any unexpected damage or repairs, they'll reach out to you directly to discuss.

Your bike will need to be returned to our East Dulwich site, but don't worry - when you book, you'll automatically be booked into the correct workshop.